Refund and Returns Policy

Simpli Cosmetics Return Policy: Quality and Satisfaction Guarantee

At Simpli Cosmetics, your satisfaction is our top priority. We are committed to providing high-quality skincare and cosmetic products that meet your expectations. However, due to the nature of our products, we have specific return and exchange policies in place to ensure hygiene and safety.

General Return Policy

All Sales Are Final:
Due to the personal and consumable nature of skincare and cosmetic products, all sales are final. We do not accept returns or exchanges once a product has been purchased. This policy ensures the safety and integrity of our products for all customers.

Exceptions to the Final Sale Policy

Damaged Products:
We understand that products may occasionally get damaged during transit. If your products arrive damaged, we are committed to making it right. Please note the following conditions for reporting damaged items:

• Notification Period: You must notify us of any damages within 7 business days of receiving your order. Notifications received after this period will not be eligible for a replacement or refund.
• Proof of Damage: To process your claim, we require clear photographic evidence of the damaged product, including the packaging it arrived in. This helps us understand the issue and prevent it from happening in the future.

How to Report Damaged Products

1. Contact Customer Service:

   • Email: [email protected]
   • Phone: 0788 004242 | 0712 164242

2. Provide Necessary Information:

   • Order Number: Include your order number in all communications.
   • Description of Damage: Provide a detailed description of the damage.
   • Photographs: Attach clear photographs showing the damage to both the product and its packaging.

3. Review Process:
   Our customer service team will review your claim and may request additional information if needed. This process ensures that we fully understand the issue and can offer an appropriate resolution.

4. Resolution:
   Upon approval of your claim, we will provide a replacement product or offer a suitable resolution as quickly as possible. In certain cases, we may offer a refund at our discretion.

Important Considerations

• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Product Variations: Minor variations in color, texture, and scent may occur due to the natural ingredients in our products. These are not considered damages and do not qualify for returns or exchanges.
• Use of Products: Products that have been opened and used are not eligible for returns or exchanges, except in cases where damage during transit is proven.

Contact Us for Support

For any questions or further assistance, please contact our customer support team. We are here to help and ensure your experience with Simpli Cosmetics is positive:

• Visit Us: Iconic Business Plaza, Moi Avenue, Nairobi
• Website: www.simplicosmetics.co.ke
• Phone: 0712 164242 | WhatsApp: 0788 004242

Thank you for choosing Simpli Cosmetics. We value your business and appreciate your understanding of our return policy. Your trust is important to us, and we strive to ensure every purchase meets your satisfaction.