Terms & Conditions
Welcome to Simpli Cosmetics Kenya. By accessing our website or purchasing from us, you agree to the following Terms and Conditions. These terms are designed to ensure clarity, fairness, and a smooth experience for all customers.
1. About Us
Simpli Cosmetics Kenya is a skincare and K-Beauty retailer based in Nairobi, Kenya. We offer authentic skincare products and guidance to help customers build safe, effective routines.
Location: Iconic Business Plaza, Moi Avenue, Nairobi
Contact: 0788004242 (WhatsApp)
Email: info@simplicosmetics.co.ke
2. Our Commitments
We are committed to:
Supplying authentic skincare products
Providing clear product information and guidance
Supporting customers before and after purchase
Handling issues fairly and promptly
3. Product Authenticity
All products sold by Simpli Cosmetics Kenya are sourced from verified suppliers. We do not knowingly sell counterfeit or imitation products.
If you have concerns regarding product authenticity, please contact us immediately for verification and resolution.
4. Orders and Acceptance
All orders are subject to confirmation and availability.
In case of pricing errors or stock issues, we reserve the right to cancel or adjust orders.
Customers will be notified and offered alternatives or a full refund where applicable.
5. Pricing and Payment
All prices are listed in Kenyan Shillings (KSh).
Payment methods may include M-Pesa, bank transfer, or other supported options.
Orders are processed once payment is confirmed unless stated otherwise.
6. Delivery Policy
Nairobi
Same-day or next-day delivery depending on order time and location.
Outside Nairobi
Delivery typically takes 1–3 business days depending on location.
General Conditions
Delivery timelines are estimates and may vary due to courier delays.
Customers are responsible for providing accurate delivery details.
7. Returns and Refunds
We aim to handle all return requests fairly and transparently.
Eligible Cases
Wrong item delivered
Damaged product upon delivery
Not Eligible
Opened or used products
Change of mind after purchase (unless agreed case-by-case)
Resolution Outcomes
| Scenario | Resolution |
|---|---|
| Wrong item sent | Replacement or full refund |
| Damaged product | Replacement |
| Opened/used product | Not eligible |
| Change of mind | Not guaranteed |
Conditions
Issues must be reported within 24–48 hours of delivery.
Products must be returned in original condition where applicable.
8. Skincare Use & Disclaimer
Skincare results vary from person to person.
Customers are advised to:
Patch test new products
Introduce one product at a time
Avoid mixing multiple active ingredients without guidance
Simpli Cosmetics Kenya provides general skincare guidance but does not replace professional medical advice.
9. Limitation of Liability
Simpli Cosmetics Kenya shall not be held liable for:
Individual skin reactions
Misuse of products
Outcomes resulting from failure to follow usage guidelines
10. Customer Support & Dispute Resolution
We aim to resolve all issues quickly and fairly.
Customers are encouraged to contact us via WhatsApp or phone before escalating disputes.
Most issues are resolved within 24–48 hours.
11. Privacy
in compliance with the Kenya Data Protection Act, Customer information is handled with confidentiality and used only for order processing, communication, and service improvement.
12. Changes to Terms
We may update these Terms and Conditions from time to time. Updates will be reflected on this page.
13. Contact Us
For any questions or concerns:
WhatsApp: 0788004242
Email: info@simplicosmetics.co.ke
Location: Iconic Business Plaza, Moi Avenue, Nairobi
Quick Summary
Authentic products only
Returns accepted for wrong or damaged items
Delivery across Kenya
Support available via WhatsApp
By using our website or purchasing from us, you agree to these Terms and Conditions.